Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee (Subscription)

If you subscribe to the Starter Vyapar Plan (₹500/month) and feel Agniix is not suitable for your shop or business within the first 7 calendar days of your initial purchase, simply send us a message on WhatsApp or email support@agniix.com. We will initiate a 100% refund of your platform subscription fee with zero questions asked.

2. Prepaid Message Wallet Balance

Your messaging wallet is recharged using UPI (Google Pay, PhonePe, Paytm) or debit/credit cards. Unused wallet credit never expires. If you decide to deactivate your account at any time, any remaining unspent wallet credit (excluding promotional bonuses like the ₹100 welcome credit) will be refunded back to your originating bank account or UPI VPA within 5 to 7 business days.

3. Failed Message Guarantee (Paisa-by-Paisa)

Agniix charges exclusively for messages successfully acknowledged and delivered by the Meta WhatsApp server. If a message fails because the recipient’s number is invalid, disconnected, or blocked, zero paise will be deducted from your wallet balance.

4. Refund Processing Timelines

• UPI Payments: Refund reflects in your bank account within 24 to 48 hours.
• Net Banking / Debit Cards: 3 to 5 business days depending on your bank.
• Credit Cards: 5 to 7 business days.

5. How to Request a Refund

Send a request with your registered shop mobile number to: