Agniix Labs

Questions salesmen ask

Straight answers about sending WhatsApp offers with Agniix: setup, WhatsApp's rules, follow-ups, pricing and your data.

Getting started

Who is Agniix for?

Field salesmen in India who sell on WhatsApp: loan and DSA agents, insurance agents, property agents and distributors, plus the small businesses they work with. It is built to be used from a phone between calls.

What do I need to start?

A phone number for WhatsApp Business that can receive an OTP, a Facebook account to connect it to WhatsApp's official platform, and your lead list in Excel or CSV.

Can I use my existing WhatsApp number?

Where Meta allows it, yes: you connect the WhatsApp Business number you already use and can keep chatting from the app on your phone. Otherwise you connect a new number for sending offers.

How long does setup take?

Connecting the number takes about 10 minutes. Meta then reviews your offer template, usually within minutes and sometimes up to a day. You can send the same day it is approved.

Do I need to install anything?

No. Agniix runs in your phone's browser and on a computer. There is nothing to download.

Sending offers on WhatsApp

Will my WhatsApp number get banned?

Agniix sends only through WhatsApp's official Business API, using templates Meta approves, which is the way WhatsApp allows businesses to message many people. A number can still be limited if many people block or report it, so send only to people who expect your offer, and stop messaging anyone who asks you to.

Do customers need to save my number?

No. Offers sent through the official API reach customers who agreed to hear from you, whether or not they saved your number.

How many people can I send to in a day?

WhatsApp sets the limit. A new number starts at about 250 people a day, and the limit rises as customers respond well. Agniix sends at a steady pace within it.

Why was my message not delivered to some people?

The broadcast report gives the reason for each one. Common ones: the number is not on WhatsApp, or WhatsApp held the offer back because that person has had many marketing messages lately. Held-back customers are not charged, and Agniix leaves them out for 7 days before trying again.

Can I send offers in Hindi?

Yes. Write templates in Hindi or English, with the customer's name in them. Help is available in both languages.

Can I send a PDF or a photo?

Yes. Offers can carry a picture at the top, and in a customer's chat you can send photos and PDFs such as a rate card, once they have written to you in the last 24 hours.

Leads and follow-ups

What is the Today list?

Your list of who to call today: customers who replied, call-backs due today, follow-ups you missed and leads that went quiet. After each call you tap what happened and pick the next date.

Can I import my existing leads?

Yes, from Excel or CSV. Numbers are cleaned to +91 format and duplicates are skipped. Each import keeps its own list name.

What happens when a customer replies STOP?

Agniix never replies to customers on its own. You see their message in your inbox, and one tap in Customers takes them off your future offers. Do it the same day: WhatsApp expects every opt-out to be honoured. Their chat history stays.

Does Agniix use AI?

Yes, to help you, not to talk for you. In a customer's chat it suggests three replies in Hindi or English, and it turns an offer written in plain words into a WhatsApp template. You read, edit and send; nothing goes out on its own.

Pricing and billing

How much does Agniix cost?

₹500 a month, and the first month is free. No contract; stop any time.

Who do I pay for WhatsApp messages?

Meta. WhatsApp bills your own WhatsApp Business account for each delivered message, about ₹1 for an offer and about ₹0.14 for an update including GST. Agniix adds nothing on top.

Are replies free?

Replies to a customer within 24 hours of their message are free for the first 1,000 a month per WhatsApp number. After that Meta charges a small fee per reply.

Can I get a refund?

Yes. Your first paid month has a 7-day money-back guarantee. WhatsApp's own message charges are billed by Meta, so Agniix cannot refund those.

Your data

Who owns my customer list?

You do. We do not sell or share it, and you can download it as a CSV file at any time.

What happens to my data if I stop?

Your account stops sending. You can download your list first, and you can ask us to delete your data.

Didn't find your answer?

Message us on WhatsApp, Monday to Saturday, 10am to 7pm. We answer in Hindi and English.